FAQs

  • What materials are TheBaseCo soft toys made of?

    • Our toys are made from the finest, non-toxic, and hypoallergenic plush fabrics (like minky/fleece) and filled with 100% new polyester fiber.

  • Are the soft toys safe for children of all ages?

    • Yes, our products meet mandatory safety standards. Always check the specific age recommendation on the product page, but our designs are built to be safe and durable.

  • How do I clean and care for my soft toy?

    • We recommend spot-cleaning with mild detergent. Many are machine washable on a gentle cycle (in a laundry bag) using cold water. Always air-dry completely.

  • Do you offer free shipping?

    • Yes, we proudly offer Free Shipping on all orders across India, with no minimum purchase required.

  • What is the estimated delivery time for an order?

    • Our standard delivery time is generally 5-7 business days from the date of placing your order.

  • Can I track my order once it has shipped?

    • Absolutely. You will receive an email with a tracking number and a link to monitor your order's status once it is dispatched.

  • Do you support Cash on Delivery (COD)?

    • Yes, we offer Cash on Delivery (COD) as a convenient payment option for most orders at checkout.

  • What should I do if my soft toy arrives damaged or defective?

    • Please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a free return pickup and promptly issue a replacement or a full refund.

  • How long does it take to receive a refund?

    • Once the returned item is received and inspected, refunds are processed and typically credited back to your original payment method within 5-10 business days.